Account-Aware Support Assistant
Ask a support question in Discord and get an answer based on checks of your own linked account, with what was confirmed kept apart from possible causes and next steps.
- Status
- In Progress
- First discussed
- Development started
- Last updated
Overview
When a linked customer asks about their own account, the assistant runs read-only checks on the account, scans, listings, marketplaces, sync and platform status. It answers in three parts: what it confirmed, possible causes it couldn't confirm, and what you can do. It never makes changes for you. Checks only look at the account your Discord link belongs to, staff see more detail only for a ticket's verified requester, and every check is recorded. If the assistant can't help, it opens a ticket with the conversation attached.
Completed work
- Read-only checks for account, scans, listings, marketplaces, sync and platform status
- Answers that keep confirmed facts, possible causes and next steps apart
- Checks limited to the customer's own linked account, with extra detail for staff on tickets
- Every check recorded
- Personal details removed from questions before they're stored
- One-click escalation to a ticket
Milestones
- Completed
Account checks and assistant built
- Not Started
Switched on for customers
- Not Started
AI phrasing with account details
What “done” means
The outcomes this item has to deliver. Each is marked as it is confirmed.
A customer only ever sees checks for their own linked account
Not yet verified
A check that fails is reported as 'couldn't check', never as 'no problems'
Not yet verified
The assistant never changes settings, integrations, subscriptions or jobs
Not yet verified
Development updates
No development updates have been posted yet.