Help Center and Documentation
SlabIQ documentation, plus a searchable knowledge base of help articles the team writes once and customers can read on the website or search from Discord.
- Status
- In Progress
- First discussed
- Development started
- Last updated
Overview
SlabIQ's documentation site is linked from the website footer. A knowledge base has also been built so the team can write help articles in the admin panel, publish public ones as web pages, and let customers search them from Discord. The support assistant can point to these articles in its answers. The knowledge base isn't switched on yet.
Completed work
- Documentation site linked from the website footer
- Article editor for staff with draft, internal and public articles
- Public article pages and Discord article search, built and waiting to be switched on
Milestones
- Completed
Documentation site linked from the website
- Completed
Knowledge base built
- Not Started
Knowledge base switched on
What “done” means
The outcomes this item has to deliver. Each is marked as it is confirmed.
The footer's Documentation link opens the documentation site
Not yet verified
Published public articles can be read on the website, and drafts and internal articles cannot
Not yet verified
Development updates
No development updates have been posted yet.